Cancellation & refund policy

This policy applies to every payment made to Babu Harbans Bahadur Singh Smriti Vidya Nyas (“the trust”) through bhbinternational.school, the parent portal, the school’s mobile app, or a payment link issued by the school. It forms part of our terms & conditions. Please read it before you pay.

School fees, registration deposits and online transport fees are not refundable once the transaction has been processed and the money has been credited to the bank account of Babu Harbans Bahadur Singh Smriti Vidya Nyas. This applies whether the payment was made online or at the school office, and whether or not the student subsequently attends.

Specifically, and for the avoidance of doubt:

• School fees — tuition, amenity, examination, communication and miscellaneous charges — are charged for the session or instalment to which they relate. The corresponding costs are committed by the school when the session begins, so paid fees are not returned, and no part of a month or term is pro-rated.
• Registration and admission deposits pay for processing the application and reserving the place. They are not refundable, and not transferable to another student, whether or not admission is granted and whether or not the place is taken up.
• Online transport fees are charged monthly for the route and stop assigned to the student. Once a month’s transport fee is paid it is not refunded, including where the student stops using the bus part-way through that month.
• Withdrawal from the school does not create a right to a refund of any amount already paid under the heads above.

A transaction error is not a fee, and money taken by mistake is always returned. We refund in full where:

• You were charged twice. The same instalment was paid more than once — for example the page was submitted twice, or the app retried after a timeout. The duplicate amount is refunded in full.
• Your bank was debited but no receipt was issued. The payment did not complete at the gateway, so no fee was ever recorded against your child. The debit is reversed in full.

Most gateway-side failures reverse automatically within 5 to 7 working days without any action from you. If yours has not reversed within that time, write to us with the transaction reference and we will raise it with the payment gateway.

Where a duplicate payment is confirmed, you may instead ask us to hold the amount as a credit against your child’s next instalment. That is your choice, not a substitute for the refund.

If a charge was raised against your child in error — a fee head that does not apply, an approved concession that was not applied, or an amount above the notified fee — tell us within 30 days of the receipt date. Once verified, the excess is credited against your child’s next instalment. This is a correction of your account rather than a refund of processed fees.

The refundable security deposit collected on new admission is not a fee. It is held against damage and outstanding dues, and is returned in full on withdrawal from the school, after any dues and recoverable damages have been adjusted. It is claimed at the school office on production of the original admission receipt.

Email director@bhbinternational.school or apply at the accounts office, giving:

• the student’s name, class and admission number;
• the gateway transaction reference or the portal receipt number, and the date;
• the amount, and what went wrong.

We acknowledge within 3 working days and decide within 10 working days. If we decline a claim we will tell you why, in writing.

An approved refund is returned to the original payment method wherever the payment gateway allows it, and otherwise by bank transfer to the account of the parent who made the payment. Reversals normally reach your account within 5 to 7 working days of approval, subject to your bank’s processing time. We do not refund in cash, and we do not refund to a third party’s account.

Transport may be discontinued by written notice to the school office; billing stops from the month following the notice, and the current month’s paid fee is not refunded. Withdrawal from the school is by written application to the school office in accordance with the school’s admission terms. Cancelling a service stops future charges; it does not reverse charges already processed.