Refund & cancellation policy

Last updated: 20 August 2026

This policy applies to payments made to Babu Harbans Bahadur Singh Smriti Vidya Nyas through bhbinternational.school. It sits alongside our terms & conditions.

Failed and duplicate payments

If your bank account was debited but the portal did not issue a receipt, or you were charged twice for the same instalment, the amount is refunded in full. Most gateway-side failures reverse automatically within 5 to 7 working days. If it has not reversed, write to us with the transaction reference and we will raise it with the payment gateway; the refund is credited to the original payment method.

Fees charged in error

If a charge was raised in error — a head that does not apply to your child, an approved concession that was not applied, or an amount above the notified fee — the excess is either refunded or adjusted against the next instalment, at your choice. Tell us within 30 days of the receipt date.

Withdrawal from the school

• Security deposit. The refundable security deposit collected on new admission is returned in full on withdrawal, after all outstanding dues and any recoverable damages are adjusted.
• Tuition fee. Tuition is charged monthly. Tuition for months after the month in which written withdrawal is submitted to the school office is not charged; tuition already paid for those months is refunded.
• Admission, registration, amenity, communication, miscellaneous and examination charges. These are non-refundable once the session has begun, as the corresponding costs are incurred at the start of the session.

Transport

Transport is billed monthly and may be cancelled with written notice to the school office. Charges stop from the month following the notice; amounts already paid for later months are refunded. Part months are not pro-rated.

Admission registration charge

The charge paid at the time of an admission enquiry or registration covers processing of the application and is non-refundable, whether or not admission is granted or taken up.

How to request a refund

Email director@bhbinternational.school or apply at the accounts office, giving the student’s name, class and admission number, the receipt or transaction reference, the amount, and the reason. We acknowledge within 3 working days and decide within 10 working days.

How refunds are paid

Approved refunds go back to the original payment method wherever the payment gateway allows it, and otherwise by bank transfer to the account of the parent who paid. Online reversals normally reach your account within 5 to 7 working days of approval, subject to your bank’s processing time. We do not refund in cash.

Contact

Babu Harbans Bahadur Singh Smriti Vidya Nyas, Piyamilan Chauraha, Baniyavapar, Ayar, Varanasi, Uttar Pradesh 221202, India. Email: director@bhbinternational.school. Monday to Saturday, 8:00 am – 3:00 pm IST (excluding school holidays)